Tuesday, February 12, 2013

ACK!!!

Oh, no!  Oh, No!

My computer crashed.  The hard drive is down or done or whatever.  It is not working and someone has to come to the house to fix it.

I only learned that someone would have to come to fix it after spending a frustrating 45 minutes on the phone with Dell "Support."  I use that term loosely because they were far more interested in selling me various warrenty plans for software, hardware, and maybe even my underwear.  I was so very frustrated that I was in tears.

I usually don't have so much difficulty understanding accents, but, with not being at home, I was using a Skype phone that dropped the call and then my cell phone.  On the other hand, I do have very little tolerance for be given the sales rush.

I am so cranky right now!

12 comments:

  1. I empathize. I went through an agonizing time with tech support once with some guy in India. Never did fix my computer. Ended up finding a local guy who owns a computer fix-it shop nearby. He even lent me a computer for the couple of days it took to fix mine. And very reasonably priced! Good luck with fixing ours - hopefully it will be an easy, cheap fix.

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  2. Yikes. I went through one of those calls and ended up having to pay $100 for their fix which did work. I had a really hard time understanding their accent.
    I agree with Mercyn, find someone local. I have been really lucky in that respect. If you can, ask some one who lives there who they use.

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  3. I commiserate. Phone help lines are terrible. Crank away, you have earned it.

    At my age though a warranty on underwear may be useful. Did you find any terms and conditions?

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  4. Oh you poor dear. I hope you get the computer problems solved soon. It is so frustrating when things don't work right! (((hugs)))

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  5. My husband had a terrible experience with Dell. He won't buy one again. Hope yours is fixed without more pain.

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  6. I would be just as frustrated. Those warranty plans for underwear are so full of holes!

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  7. Oh, so sorry, Olga. Talking on the phone with tech help is very wearing. I usually get a headache - even if the person is very friendly and helpful. We have always had Dell, but we use the Geek Squad at Best Buy for tech help. We've had good luck with them here, but you never know...

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  8. Oh I feel your pain! And as for Dell -- customer service really does seem to have died. Last year when I replaced mine I went HP as Dell had been so helpful in the past!

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  9. Frustration! I would be in the same state that you are in. Good luck.

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  10. Oh I feel your pain! Been there, done with Dell, this is my last Dell computer. Good luck with it!

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  11. We've all experienced a trip to hell, when we called customer service at Dell.

    My experience was several years ago, and I thought they'd gotten better. Apparently not. I now buy all my computer equipment from a local guy. It's a little more expensive, but he gives good and often free customer service.

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