Well, I gave Comcast advance warning that I would be moving and they did indeed say, "No Problem! Just give us a call closer to the actual move date and you will have to be given a new phone number."
So the day after I moved I went to Comcast. The woman who helped me said it would be easiest to close the old account and take new, updated equipment on a new account. She gave me a new phone number and a big bag of equipment and told me to return the old stuff at my convenience.
Oh, but in order to open the new account I needed to give a phone number. Well my new number is not activated. That's okay. Give us your cell number. And off I go. My son and I hooked up the new modem and cable box. No problem... until we actually tried to a) watch something on television, b) connect to the internet, and c) use the phone.
We did get a tv message saying I needed to call 1-800-XXXX. I did. Using my cell phone, the number that is on my Comcast account for Florida as well as, at the time, my new place. The automated voice recognized my Florida address and asked if that was the account I was call about. I said no, it was not.
I was connected to support and led through a number of options to try, none of which worked. I finally said that I needed someone to come to my home and troubleshoot this situation. This was last Sunday. The kindly voice set up tech support for Tuesday between 5 and 7. So at 6 p.m. on Tuesday I get a call asking me why I was not answering my door since I had scheduled tech support. I said, well funny thing is I am standing here at my door waiting for said tech support and no one is ringing my doorbell.
Yes. The tech support was knocking on my door in Florida.
I went to the Comcast office on Wednesday morning. I was not a happy camper.
I gave them the sad tale of woe and tried to give them the new equipment back. No, no, that is good. We will set up tech support here in Vermont for sure this time. Can you be there tomorrow morning between 8 and 10? (No, because I was having my colonoscopy at that time.) Well, then, we can send some one on Sunday morning.
A tech came on Sunday morning. He found that the external wire was split and needed to be replaced. He set up the television and said everything should be ready to go. Fine...except I still could not get online and access voice mail. Another call the Comcast.
The first call was cut off.
Yet another call to Comcast. Finally all was straightened out and resolved.
At least I am hoping.
NOPE. Could not get onto my home wifi this morning. Another call...reset the modem. That did not work. Call of the day #2...The guy was flummoxed by my description of the problems I was having so I was sent to a secret number for wireless support. The transfer went awry. Call #3...during which my wifi password was changed, I had to restart the computer, the xfinity hotspot had to be disabled.
I will only say for this particular moment every thing seems to be working as expected.
I am wondering what I will get for my frequent caller points? In spite of the fact that I had no service for nine days, my bill is for the full month of services. I think I may have to chat with them about that later today.